SHIPPING POLICY
Shipping Policy at the Etailo Store:
At Etailo Store, we are committed to providing you with a seamless and satisfying online shopping experience. Please review our shipping policy below:
- Doorstep Cash Delivery Service: We offer doorstep cash delivery services across Pakistan. Our deliveries are available nationwide. Rest assured, our courier partners ensure quick and secure deliveries.
- Delivery Timeframe: In major cities, we delivery may take 3-5 working days. For other locations, delivery times may vary, but we strive to ensure timely delivery of all packages.
- Order Tracking: Once your order is processed, you will receive an order number. You can use this number to track the status of your package and know the expected delivery date. Simply visit our website and enter your order number to track your package.
- 7-Day Warranty on Replacement and Inspection: We offer a 7-day warranty on replacement and inspection of products. If you receive a product that is damaged or defective, you have the right to request an inspection and replacement within 7 days of receiving the item. We are committed to ensuring your satisfaction and will promptly address any issues with your order.
- Customer Satisfaction Guarantee: At Etailo Store, we prioritize your satisfaction above all else. Our dedicated customer care team is available to assist you with any questions or concerns you may have. We strive to create an extraordinary online shopping experience for you, ensuring total happiness with every purchase.
Exchange policies
Exchange Policy at the Etailo Store:
At Etailo Store, we understand the importance of ensuring your complete satisfaction with your purchases. To provide you with peace of mind, we offer a 7-day replacement and checking warranty. Please review our exchange policy below:
- 7-Day Replacement and Checking Warranty: We offer a 7-day replacement and checking warranty to ensure that you are fully satisfied with your purchase. If you encounter any unexpected issues with your order within 7 days of receiving it, you have the option to exchange the item.
- How to Initiate an Exchange: If you finds any problems with your product, please contact us by whatsapp or email within the 7-day warranty period. Our customer support team will assist you in processing your exchange request.
- Valid exchange scenarios: Our replacement policy covers two specific situations:
- Incorrect order Delivered: If you receive the wrong item, we will promptly replace it with the correct product at no additional cost to you.
- Problems in order: If there is a problem or flaw with the product you received, we will exchange it for a new one or provide a refund, depending on your preference and product availability.
- Conditions for Exchange: In order for your order to be eligible for a full replacement, it must meet the following criteria:
- The product should be Undamaged and unused
- The product should be in its original condition, including its packaging.
Please note that items that do not meet these conditions may not be eligible for exchange or may be subject to additional fees.
Your satisfaction is our priority at Etailo Store, and we are committed to resolving any issues with your purchases promptly and efficiently.
Thank you for shopping with us. If you have any questions or require assistance with an exchange, please don't hesitate to contact our customer support team.
Happy Shopping!